Terms & conditions

Scope of this agreement

This Agreement describes the terms and conditions applicable to the services available through this Site (“Site”) and through our offices. This Agreement describes Your responsibilities and, among other things, limits the liability of Global Group Solutions LLC. Before submitting a travel information request and/or using any of the services provided by this Site, please read all of this Agreement carefully. By accessing any areas of this Site or by using our services, users (“Users” or “You”) agree to be legally bound and to abide by these Terms and Conditions. If You do not agree with any part of these Terms and Conditions, you do not have permission to use our Site and You MUST NOT USE THIS SITE OR OUR SERVICES.

We reserve the right, in its sole discretion, to amend this Agreement at any time by posting the amended terms on this Site or by providing You with a copy of the amended agreement. The amended terms shall be effective from and after the earlier of the date that they are posted on the Site or otherwise provided to You.

Intellectual property and content

You, the User, acknowledge that all content included on this Site or in documents received by personal delivery, mail, e-mail or fax, including the information, data, software, photographs, graphs, video, typefaces, graphics, music, sounds, images, illustrations, maps, designs, icons, written and other material and compilations (collectively “Content”) are intellectual property and copyrighted works of Global Group Solutions LLC and/or various third party providers (“Providers”). Reproductions or storage of information or works retrieved from this Site, in all forms, media and technologies now existing or hereafter developed, is subject to the U.S. Copyright Act of 1976, Title 17 of the United States Code.

Trademarks and service marks

Trademarks and service marks of Travelogroup, and other product and company names identified on this Site, may be the trademark, trade name, service mark, logo, symbol or other proprietary designation of a third party. The use of the name, trademark, trade name, service mark, logo, symbol or other proprietary designation or marking of or belonging to any third party, and the availability of specific goods or services from such third party through Travelogroup, should not be construed as an endorsement or sponsorship of Travelogroup by any such third party, or the participation by such third party in the offering of goods, services or information through Travelogroup.

The services of Travelogroup are intended for personal or wholesale use. The content and information given to you, including without limitation, price and availability of travel services, as well as the infrastructure used to provide such content and information, is proprietary to Travelogroup or its suppliers and providers. Accordingly, as a condition of using our services, you agree not to use this Site or its contents or information for any commercial or non-personal purpose (direct or indirect) or for any purpose that is unlawful or prohibited by these Terms & Conditions. You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this Site.

In addition, you agree not to access, monitor or copy any content or information of this site using any robot, spider, scraper or other automated means or any manual process for any purpose without express written permission of Travelogroup. Airline names, logos, and trademarks belong to their owners and appear here only to describe the group fares we can arrange.

No warranties

Unless a Provider has agreed otherwise, all products, services, advice, merchandise, and information available through this Site or by Travelogroup are provided on an “as is”, “as available” basis without warranties of any kind, either expressed or implied, including but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose. Without limiting the above, no warranty or guarantee is made regarding the availability of products and/or services through this Site or, where applicable, at any participating retailer or retailer location; that use of this Site and all software, products or services associated with this Site will be error free; regarding the results that may be obtained from the use of this Site; regarding the completeness, accuracy, reliability or quality of any information content, data, service, advice or merchandise provided or available through this Site; or regarding the performance or non-performance of this Site. You expressly agree that the use of this Site and the services provided by Travelogroup is at Your sole risk.

Limitation of liability

In no event shall Travelogroup, including its respective officers, directors, employees, members, representatives, affiliates, or providers (collectively, the “Covered Parties”), be liable for any injury, death, loss, claim, damage, act of God, accident, delay, or any special, exemplary, punitive, incidental or consequential damages of any kind, whether based in contract, tort or otherwise, which arise out of or are in any way connected with any use of this Site or with any delay or inability to use this Site, or for any information, software, products or services obtained through this Site, even if a Covered Party has been advised of the possibility of such damages.

Force majeure and provider failures

Further, the Covered Parties accept no responsibilities for any damage and/or delay due to provider cancellations, shortages, sickness, pilferage, labor disputes, machinery breakdown, quarantine, pandemic, government restraints, weather or causes beyond the Covered Parties' control. No responsibility is accepted for any additional expense, omissions, delays, re-routing or acts of any governmental authority. No Covered Party shall be responsible for any provider's breach of any warranty including, but not limited to, implied warranties of fitness for a particular purpose or of merchantability, nor shall any Covered Party be responsible for any other wrongdoing of a Provider (including any liability in tort), as to any products and/or services available through this Site or by Travelogroup. No Covered Party shall be responsible for any Provider's failure to comply with these Terms and Conditions nor for any Provider's failure to comply with applicable federal, state and local law including, without limitation, laws governing the sale, warranty, and return of perishables.

Liability cap and your comments

If, notwithstanding the above, a Covered Party is found liable for any loss or damage relating to the use of this Site or services provided by Travelogroup, User agrees the liability of any such party shall in no event exceed the fee or charge to the User assessed by Travelogroup in connection with the use of this Site.

All comments, feedback, suggestions, and ideas disclosed, submitted or offered to a Covered Party in connection with Your use of this Site (collectively, “Comments”), shall be and remain the exclusive property of Travelogroup and may be used by a Covered Party in any medium and for any purpose worldwide without obtaining Your specific consent. For example, Your Comments could be used on this Site for advertisement purposes. No Covered Party is under any obligation to maintain Your Comments (and the use of Your first name and first initial of Your last name with any comments) in confidence, to pay to you any compensation for any Comments submitted, or to respond to any of Your Comments. You agree you will be solely responsible for the content of any Comments you make.

Third-party links and resources

To the extent this site contains links to outside services and resources, any concerns regarding such services or resources should be directed to the particular outside service or resource provider. None of the Covered Parties guarantees or warrants the accuracy or completeness of the information or content included on the Web sites of these outside services and resources.

Group fares and minimums

Group rates apply to parties of 10 or more passengers traveling on the same itinerary. Fares are quoted against live airline availability and are not guaranteed until a deposit is paid and the seat block is confirmed.

Deposits, names, and final payment

• A deposit typically holds the group seat block while final passenger names are confirmed.
• Name changes after ticketing may carry an airline fee, or may not be possible — confirmed on your call.
• Final payment and ticketing deadlines are set by the airline's group contract for your booking.

Changes and cancellations

What can be changed, and what it costs, is governed by the airline's group fare rules. Our service fee for handling a change is separate from any airline penalty.

SMS communications

If you opt in to text messages, you may receive booking-related texts from Global Group Solutions LLC. Message frequency varies. Reply STOP to opt out, HELP for assistance. Message and data rates may apply.

Liability

We are responsible for arranging your group booking correctly. We are not responsible for airline delays, cancellations, schedule changes, or lost baggage — these are governed by the operating airline.

Check-in of flights

Traveling passengers may check in and obtain boarding passes for domestic/international travel within 24 hours of the flight time. For information regarding an airline's checked baggage policies, please visit that airline's website. Travelers must present a government-issued photo ID with either a boarding pass or a priority verification card at the security screening checkpoint. Please remember flight details are subject to change. To check a flight's status, gate, or departure and arrival time, go to the airline's website and enter the flight information in the Gates and Times search area. In order to receive automatic notifications of flight changes, look for the Flight Status Notifications section on the airline's website homepage and enter the required flight and contact information.

Travel insurance

Travelogroup strongly suggests you purchase separate travel insurance to cover possible additional costs. If you choose not to or fail to purchase travel insurance, You are fully responsible for any costs related to the cancellation or delay of your travel purchase. Refunds are not possible for any reason, so please protect Your travel investment with travel insurance. Comprehensive travel insurance benefits may include trip cancellation, interruption, travel delay, lost baggage, worldwide health & medical coverage, emergency medical evacuation, hurricane protection, terrorism and more.

Data protection notice

Your personal data will be processed in accordance with the applicable carrier's privacy policy and, if your booking is made via a reservation system provider (“GDS”), with its privacy policy. You should read this documentation, which applies to your booking and specifies, for example, how your personal data is collected, stored, used, disclosed, and transferred.

Notice of baggage liability limitations

For domestic travel between points within the United States (except for domestic portions of international journeys), an airline's liability for loss of, damage to, or delay in delivery of a customer's checked baggage is limited to $3,800 per ticketed customer unless a higher value is declared in advance and additional charges are paid (not applicable to wheelchairs or other assistive devices). For such travel, airlines assume no liability for high value, fragile, perishable, or otherwise excluded items; excess valuation may not be declared on certain types of valuable articles. Further information may be obtained from the carrier.

For international travel governed by the Warsaw Convention (including the domestic portions of the trip), maximum liability is approximately 640 USD per bag for checked baggage, and 400 USD per passenger for unchecked baggage. For international travel governed by the Montreal Convention (including the domestic portions of the trip), maximum liability is 1,288 SDRs per passenger for baggage, whether checked or unchecked.

For baggage lost, delayed, or damaged in connection with domestic travel, the airline requires that customers provide preliminary notice within 24 hours after arrival of the flight on which the baggage was or was to be transported and submit a written claim within 45 days of the flight. For baggage damaged or delayed in connection with most international travel (including domestic portions of international journeys), the Montreal Convention and the airline require customers to provide carriers written notice as follows: (a) for damaged baggage, within seven days from the date of receipt of the damaged baggage; (b) for delayed baggage, within 21 days from the date the baggage should have been returned to the customer. Please refer to the applicable airline's Contract of Carriage for important information relating to baggage and other limitations of liability.

Seller of Travel disclosures

The Company is registered as a California Seller of Travel (Registration No. CST 2173867-50). Registration as a Seller of Travel does not constitute approval by the State of California. California law requires certain sellers of travel to have a trust account or bond. This business has a bond issued by Westfield National Insurance Company in the amount of $10,000. The Company participates in the Travel Consumer Restitution Corporation (TCRC No. 710561). Any disclosures required by the California Seller of Travel Law, including any applicable Travel Consumer Restitution Corporation (TCRC) notice, are provided in accordance with applicable California law.

California Travel Consumer Restitution Fund (TCRF) notice

This transaction is covered by the California Travel Consumer Restitution Fund (TCRF) if the seller of travel was registered and participating in the TCRF at the time of sale and the passenger is located in California at the time of payment. Eligible passengers may file a claim with TCRF if the passenger is owed a refund of more than $50 for transportation or travel services which the seller of travel failed to forward to a proper provider or such money was not refunded to you when required. The maximum amount which may be paid by the TCRF to any one passenger is the total amount paid on behalf of the passenger to the seller of travel, not to exceed $15,000.

A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel. A claim must include sufficient documentation to prove your claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a TCRF claim. You may request a claim form by writing to: Travel Consumer Restitution Corporation, 468 Manzanita Ave., Suite 1, Chico, CA 95926, or by visiting www.tcrcinfo.org. For passengers purchasing from outside California: this transaction is not covered by the California Travel Consumer Restitution Fund.

No dispute clause

Once services are issued — whether tickets, itineraries, or any related services — customers agree to contact the Company on the direct line number ( +1-888-608-7453 ) or email support@travelogroup.com before initiating a payment dispute so that any billing concerns may be reviewed and resolved promptly. Nothing in these terms limits any rights available under applicable law or payment network rules. This includes, but is not limited to, claims related to dissatisfaction with the service, perceived overcharges, or changes in travel plans.

Legal recourse

Any attempt to reverse, dispute, or chargeback a transaction in violation of this policy will be met with immediate legal action, including but not limited to, collection efforts, reporting to credit bureaus, and litigation under applicable U.S. law. The Company reserves the right to seek full restitution, including legal fees and costs incurred, from any party attempting to violate this policy.

Disabilities

Any preexisting physical, mental or emotional disability that may require attention or treatment must be reported in writing prior to the beginning of travel planning.

Forms of payment

Travelogroup accepts major credit cards, PayPal, and wire transfers. The “Total Charges” that you will pay for using our services will always be disclosed to you before you are asked for final payment.

Chargeback policy

If You have a complaint about any service we provide, please contact us first. Customer satisfaction is very important to us, and we strive to stand behind our products and services that we sell. We will make every attempt to ensure that you are completely satisfied with the services we've provided you. Travelogroup considers credit card or PayPal chargebacks to be fraud if you made no reasonable effort to notify us that a problem existed, or to resolve or clarify a situation or matter. You agree that you will not chargeback any amounts charged to your credit card or PayPal by Travelogroup. If You chargeback a credit card or PayPal charge for a payment initiated by you, You agree that we may recover the amount of the chargeback, as well as the chargeback fee of minimum $50 by any means we deem necessary.

No chargebacks for trip delays, changes or cancellations. Your verbal communication of your credit card or PayPal details to an employee of Travelogroup is a binding agreement for charging your credit card or PayPal account. As such, you waive any right to a chargeback in the case of trip delays, changes, or cancellations for any cause (except fraud), including a Force Majeure event, and You agree to the refund policies and procedures as outlined in the terms and conditions of the suppliers operating components of Your trip. In the event that you attempt without Travelogroup's prior written authorization to chargeback, reverse, or recollect a trip payment already made, Travelogroup reserves the right to collect all additional costs, fees, and expenses associated with such chargeback, reversal, or recollection including, but not limited to, attorney fees.

Service issues

Proper protocol must be followed to report any issues. Failure to do so will eliminate our ability to properly handle the issue, and Travelogroup is not responsible for any loss that occurs due to the issue.

Exchange rate

In the event of currency exchange fluctuations between the U.S. Dollar and the destination currency, Travelogroup reserves the right to adjust accordingly the cost of the “trip” or “trips”. Your currency exchange rate is not locked until final payment.

Your travel specialist

Travelogroup will assign a travel specialist to assist you throughout the planning of your trip. You are responsible to supply any flight schedules, passport names or information needed to plan your trip in a timely manner. Travelogroup is not responsible for delays caused by information not given to us in a timely manner. If you have any questions about this, please call us — we will be happy to answer any questions you have. Every reasonable effort will be made by Travelogroup to supply itineraries, services, and accommodations as outlined. If these cannot be supplied due to causes beyond Travelogroup's control, Travelogroup reserves the right without prior notice to substitute or delete such service and accommodations.

Acceptance of terms

By completing a transaction with the Company, you fully accept and agree to these terms. This agreement is binding and enforceable under the laws of the United States, and any legal action relating to these terms shall be brought exclusively in the state or federal courts located in Sacramento County, California, unless applicable law requires otherwise.

Disclaimer

The Company is an independent third-party travel agency and is not affiliated with, endorsed by, sponsored by, or acting on behalf of any airline. Any reference to an airline's name, trademarks, logos, or other intellectual property is used solely for descriptive purposes to identify the travel services being arranged and does not imply any sponsorship, endorsement, partnership, agency, or affiliation. For official airline services, please visit the applicable airline's official website.

Entire agreement, modification, no waiver

These Terms & Conditions constitute the entire and only understanding between the parties and replace any prior understandings or agreements (whether oral or written) relating to the subject matter hereof. The failure of Travelogroup to exercise any of its rights shall not be construed as a waiver or relinquishment of the future performance of any of its rights, and your obligations with respect to such future performance shall continue in full force and effect.

Pandemics and states of emergency

In the event of health pandemics or states of emergency, the suppliers operating your trip may change, delay, or cancel the services they offer for your trip at their sole discretion and with little or no advance notice. Government officials in the destinations you visit may change entry requirements, health protocols, and other rules for inbound visitors (including health screenings and tests and mandatory quarantines) at their discretion and with little or no advance notice. You agree that Travelogroup has no control over these decisions and therefore Travelogroup shall not be liable for any loss or damages caused by such changes, delays, or cancellations. You understand and agree that it is your responsibility to comply with the government's rules in the destinations you are visiting that are in effect during your trip.

Force majeure

Travelogroup shall not be deemed to be in breach of any terms and conditions or otherwise liable to you, and shall not be required to provide any refund due to delay in performance or non-performance of any of Travelogroup's obligations hereunder due to any circumstances beyond Travelogroup's control, including, but not limited to, acts of God, explosion, flood, forceful wind, fire, accident, war or threat of war (declared or undeclared), acts of terrorism, sabotage, insurrection, riots, strikes, civil disturbance, sickness, epidemics, pandemics, quarantines, government intervention, weather conditions, defects in machinery and vehicles, delays, bankruptcy of supplier, or other unforeseeable events (“Force Majeure”). If Travelogroup and/or any of its suppliers are affected by force majeure, Travelogroup shall be entitled to, and may in its sole and absolute discretion, and without liability therefore, vary or cancel any itinerary or arrangement in relation to Your trip.

Hazardous materials

Federal law forbids the carriage of hazardous materials on board aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives, and radioactive materials. Common examples of hazardous materials/dangerous goods include spare or loose lithium batteries, fireworks, strike-anywhere matches, aerosols, pesticides, bleach, and corrosive materials. Additional information can be found on the applicable airline's website.

Contact

Questions about these terms: support@travelogroup.com · +1-888-608-7453