Refund policy

Deposits

Deposits paid to hold a group seat block are typically non-refundable once the block is confirmed with the airline, since the airline releases that inventory to us on that basis. Deposit terms are stated on your booking call before you pay.

After ticketing

• Refundable group fares — refunded to the original payment method, minus any airline penalty and our service fee.
• Non-refundable group fares — usually no cash refund; many airlines issue a credit or voucher instead, minus a change fee.

If the airline cancels or reschedules

If the airline cancels the flight or makes a significant schedule change, the group is entitled to a refund of the unused tickets. We file that claim at no additional service fee.

How to request a refund

Call +1-888-608-7453 with your group booking reference, or email support@travelogroup.com. We confirm what your fare allows, file the request, and give you a reference number to track it.

Timelines

Card refunds typically post within 7–20 business days once the airline approves them. We follow up if it stalls.